Return and Refund Policy

Returns:

If for any reason you are not legitimately satisfied with your purchase, please let us know within five days of receipt of your purchase. If 5 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase and a clear and concise statement as to the reason for your return.

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):  

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@zazoli.com.

Sale items (if applicable): 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping: 
To return your product, you should mail your product to: ZaZoLi Sweets LLC, 308 Libbie Avenue, Unit B, Richmond VA 23226, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.